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    Tech Support - FAQs

    Getting Registered

    • Palmera Vacation Club Members can register for the Member Portal 10 days after the completion of the deposit. Each member will receive a system generated email with a link to the registration page. Members can also access this registration page at

    Recommended Web Browsers

    • is a responsive website designed with all of the latest web standards in mind. Because of security concerns, the site will NOT work with Internet Explorer 8 and earlier versions. If you are using IE8 or earlier, please update your browser. We recommend Google Chrome, but you can also use Microsoft's new browser Edge, Mozilla Firefox, or Apple's Safari.

    I'm not receiving emails from Palmera.

    • If you are not receiving our system emails, such as our Welcome and Registration emails, please make sure to check your spam or junk folder. Also, please set any spam filters you might be using to allow emails from For help, here are a few links with instructions on adjusting your spam filters for Gmail, Outlook, and Inbox. A quick Google search for your specific email client will help you get this set up.

      If your Palmera emails are not filtered into your spam or junk folder, it may be that your email address was entered incorrectly into our system. In that case, simply click the button below or call 1.888.88.PALMERA (888.887.2563) to chat with our Member Services team.
      To better help you, please make sure you have your Member Number handy.

    My Palmera Vacation Club app froze while intializing.

    • If your Palmera app freezes while initializing, simply click the back icon (the small triangle in the bottom of the screen) to return to your Home screen and relaunch the app. This will reset the app and allow you to open it.

    I can't log in to my Member Portal on my Kindle.

    I'm not seeing the pop-up message in my Member Portal.

    • Pop-up messages can be blocked by a web-browser automatically. If you are expecting to see a pop-up message in your Member Portal and it is not showing up, it is typically due to a pop-up blocker. Simply click on the name of your browser for instructions on how to disable the blocker. Google Chrome | Firefox | Safari | Microsoft Edge | Internet Explorer

    My question isn't listed here.

    • Our Member Services team is dedicated to making sure you experience vacations the way they were meant to be. If you have any questions regarding the use of the Palmera Vacation Club app, the Member Portal, or our website, please connect with us by clicking the Contact Us or Chat buttons above.

    Contact Us

    P.O. Box 7602
    Hilton Head Island, SC 29938

    33 Office Park Road Suite 219
    Hilton Head Island, SC 29928